Providing one-stop, digital, customer-centered service experience, consolidating strategic cooperation, and creating the future together is the pursuit direction of XTlaser's after-sales service. XTlaser not only has perfect pre-sales service, but also after-sales service is our tracking focus , this kind of long-term follow-up service is a job that considers endurance, and it may last for 5 years, 10 years or even longer, but the effect of this service is also very obvious. According to market research, XTlaser's customers stick They have a high degree of trust in XTlaser and will actively introduce new customers to XTlaser.
The first stop of the after-sales service team came to the customer factory of EMAGE in Cairo. EMAGE is mainly engaged in processing and manufacturing industries such as hardware, doors, windows and home furnishing. In order to speed up production efficiency, EMAGE chose XTlaser open H series laser cutting after inspection. Machine, H series is a cost-effective economical and practical laser cutting machine launched by XTlaser. It is triple simple to operate, maintain and upgrade. It is a practical laser cutting equipment with superior price and stable performance.
At the production site, the manager of EMAGE expressed his gratitude to XTlaser, saying that XTlaser's equipment not only solved their cutting problems, but also won more market orders through the excellent cutting effect. Compared with their benefits Last year's growth was 30%, all thanks to XTlaser's equipment, and we have begun to have more plans for the future. When talking about the future vision, the manager of EMAGE said: "I also hope that XTlaser can continue to provide better quality and higher equipment to help the company develop and help the company achieve higher development goals."
The second stop of XTlaser after-sales service team came to DM company located in Luxor. DM is a company mainly engaged in sheet metal processing and manufacturing. With the expansion of processing demand, the original method can no longer meet the production needs, so it is ready to purchase Laser cutting machine, the manager of DM also talked about the reason for choosing XTlaser during the communication: "I have a high opinion of Chinese manufacturing, and Chinese products are always of good quality and favorable price, so I am going to buy a laser cutting machine from China. At that time, I contacted many Chinese manufacturers, among which XTlaser was the most satisfying to me. Although there was a time difference, they always took the trouble to answer my doubts in time. Through videos and other methods, I actually felt the cutting of the equipment, and I felt it. XTlaser’s care.” The DM manager even mentioned: “After purchasing the equipment, XTlaser asked technicians to install and debug, teach us how to operate, and solve problems for us as soon as possible. People feel at ease. The development of the sheet metal processing industry is becoming more and more professional. With the help of XTlaser, we hope to expand into more fields and enter a larger market.”
Worry-free service, start from a new day
XTlaser's after-sales service global tour is still in full swing, and the feedback received so far is all positive. This is also the result of XTlaser's insistence on customer-centricity and customer experience for many years, which really reflects the golden cup Yinbei is not as good as the word-of-mouth of customers. Officially because of the trust and support of customers, XTlasercai has come to the present and has become the leading representative company of laser cutting machines in China.
XTlaser upholds and practices the quality goal of "zero defect in products, seeking the ultimate in experience, and service exceeding expectations", and integrates the pursuit of quality and service into every link of production. Whether it is now or in the future, XTlaser will shoulder the responsibility Take up the important task of domestic laser enterprises, insist on making in China, and let the national strength amaze the world.
XTlaser, use laser creativity to link up a better life!